MaxxTransfer.com
Effective Date / Last Updated: May 9, 2026
This Cancellation, Refund and Modification Policy applies to private transfer services, airport transfers, intercity transfers, hotel transfers, port transfers, chauffeur-driven private transportation requests, and related reservation services offered by AIGEN Global L.L.C. under the MaxxTransfer.com brand. This policy applies to reservation requests and confirmed bookings made through the website, email, phone, WhatsApp, or other messaging channels.
1) General Principles
Cancellation and modification requests should, whenever possible, be submitted in writing.
A cancellation request will only be considered valid once it has been received and confirmed by us in writing.
Refund eligibility and refund amounts are assessed based on the reservation type, the time remaining before the service start, vehicle planning, driver planning, any special preparations, and any operational costs already incurred.
Approved refunds are generally processed through the same payment channel used for the original payment.
2) Standard Cancellation Terms
Unless otherwise stated in writing, the following cancellation terms apply:
Cancellations made more than 72 hours before the scheduled pickup time or service start: full refund.
Cancellations made between 24 and 72 hours before the scheduled pickup time or service start: 50% of the total reservation amount will be refunded.
Cancellations made less than 24 hours before the scheduled pickup time or service start: no refund.
These timeframes are calculated based on the pickup date and time or service start date and time stated in the reservation confirmation.
3) Reservations Requiring Special Planning
Some reservations may require specific vehicle allocation, high-season scheduling, long-distance transfer planning, special meet-and-greet arrangements, airport pickup arrangements, villa or marina pickup/drop-off planning, driver planning, or third-party supply preparation.
In such cases:
Cancellation terms may be specified separately before booking or in the reservation confirmation.
If vehicle allocation, special preparation, or non-recoverable operational costs have already occurred, the refundable amount may be calculated accordingly.
If stricter cancellation terms are required due to the nature of the reservation, this will be communicated to the customer in writing in advance.
4) Modification Requests
The customer may request changes related to date, time, vehicle type, pickup location, drop-off location, route, flight information, port information, passenger count, or the scope of the reservation. However, all such requests are subject to:
availability
operational feasibility
vehicle planning
any applicable price difference
The following principles apply:
If possible, the reservation may be updated under the new conditions.
If the change results in additional cost, the price difference will be communicated to the customer.
If the requested modification cannot be accommodated, the request may be treated as a cancellation and the cancellation rules in this policy will apply.
5) No-Show
The following situations may be treated as a no-show:
The customer is not present on time at the agreed pickup or meeting point.
The customer cannot be reached within a reasonable timeframe.
Incorrect or incomplete address, hotel, villa, marina, port, airport, or flight information is provided.
Delays affecting pickup time or service start are not communicated in advance.
In no-show cases, no refund will generally be issued.
6) Delays
If the customer expects to be delayed, they should inform us as soon as possible. Some transfers and vehicle schedules have limited waiting tolerance due to high-season demand, vehicle rotation schedules, driver planning, or subsequent bookings.
Therefore:
Short delays may be accommodated if operationally possible.
If the service period becomes shorter due to the customer’s delay, this does not automatically create a right to a refund.
After a certain point, the reservation may be treated as a no-show.
7) Cancellations or Changes by the Company
In rare cases, a reservation may need to be changed or cancelled due to technical issues, delays from a previous service, safety reasons, official restrictions, supply problems, vehicle availability issues, or operational necessity.
In such cases, one of the following solutions may be offered depending on the circumstances:
rescheduling the reservation
providing an alternative vehicle in a similar segment
partial refund
full refund
credit or a future-use option, where applicable
If non-recoverable third-party costs have already been incurred, these may be taken into account when calculating the refund.
8) Force Majeure
Services may be postponed, changed, or cancelled in cases of natural disasters, severe weather conditions, official restrictions, civil unrest, war, terrorism, strikes, transport disruptions, or similar events beyond the reasonable control of the parties.
In such cases:
we will try to offer a suitable rescheduling option
credit, partial refund, or full refund may be evaluated depending on the circumstances
we reserve the right to consider non-recoverable operational and supplier-related costs
Mandatory consumer rights remain reserved.
9) Refund Process
Approved refunds will, where possible, be processed through the same payment method used for the original payment.
The completion time for a refund depends on the processing timelines of the relevant bank, card issuer, payment service provider, or payment channel.
Refunds approved by us are generally initiated within 10 business days.
Additional processing times may apply for bank transfers, credit cards, Stripe, PayPal, Payoneer, or other payment methods.
10) Partial Use and Early Termination
If the customer ends the transfer or service after the service has started, there is no automatic right to a refund for the unused part.
Likewise, refunds are not required in cases such as:
route or pickup/drop-off location changes requested by the customer
failure to follow the agreed service plan
late arrival
early termination of the service by the customer
voluntary discontinuation or non-use of the service by the customer
11) Third-Party and Operational Costs
For some reservations, advance costs may already have been incurred for vehicle supply, driver planning, meet-and-greet organization, special location planning, airport operations, or external service providers.
In such cases, the following may be considered when calculating any refund:
non-recoverable advance payments
reservation-specific preparation expenses
special pickup or drop-off organization costs
driver or third-party service planning costs
location-specific fixed operational costs
12) Contact
For cancellation, modification, or refund requests, you may use the contact details below:
AIGEN Global L.L.C.
Brand: MaxxTransfer.com
Email: support@maxxclass.com
Phone: +90 537 747 05 75
Head Office - United States
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States
Balkans Office - Kosovo
Ukshin Hoti Street No 51
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000
Kosovo
Operations Office - Turkey
Atatürk Cd. No 19/1
Gölköy 48483 Bodrum - Muğla
Türkiye