Terms and Conditions
MaxxTransfer.com
Effective Date / Last Updated: May 9, 2026
These Terms and Conditions govern the use of private transfer services provided by AIGEN Global L.L.C. under the MaxxTransfer.com brand and define the rights and obligations of both parties. All reservations made through the website, communication channels, or direct contact are subject to these terms.
1) Scope of Services
MaxxTransfer.com provides private transfer services, chauffeur-driven transportation, airport transfers, hotel transfers, port transfers, and related transportation arrangements in Bodrum and surrounding areas.
Services may include:
Private airport transfers
Hotel, villa, marina, and port transfers
Intercity private transfers
Chauffeur-driven transportation arrangements
One-way and return transfer options
2) Reservations and Confirmation
Reservations can be made via the website, email, phone, or messaging applications.
A reservation is considered valid only when:
It is confirmed by us
Required prepayment or full payment is completed
We reserve the right to decline any reservation based on availability, operational planning, or other reasons.
3) Customer and Passenger Requirements
Customers and passengers must:
Provide accurate reservation details
Provide correct pickup and drop-off information
Provide flight, hotel, villa, marina, port, or address details when requested
Be ready at the agreed pickup location and time
Additional information may be required depending on the service type, route, passenger count, luggage amount, or vehicle category.
4) Service Use
Private transfer services must:
Be used in compliance with applicable laws
Not be transferred to third parties without approval
Not be used for unlawful, unsafe, or improper purposes
Follow the agreed route, pickup point, drop-off point, and service plan
All additional costs caused by incorrect information, route changes, waiting time, tolls, parking, or customer-requested changes may be the customer’s responsibility.
5) Transfer Duration and Route
Transfer duration is defined based on the agreed reservation date, time, route, and service type.
Unless otherwise stated:
The service applies to the agreed pickup and drop-off route
Additional stops, route changes, or waiting time may result in additional charges
6) Pickup and Drop-off
Pickup and drop-off:
Are carried out at the agreed location and time
May take place at hotels, villas, marinas, ports, airports, or private addresses
Late arrival by the customer or passenger may result in additional charges or may be treated as a no-show depending on the circumstances.
7) Pricing and Payment
Prices may vary depending on:
Vehicle type
Route and distance
Service date and time
Season and availability
Pickup and drop-off location
Payment:
May be required before or at the time of reservation confirmation
Can be made via credit card, bank transfer, or other accepted methods
8) Insurance and Liability
Vehicles are provided with standard insurance coverage required for the service.
However:
Customer negligence
Incorrect information
Improper conduct
Violation of terms
may result in additional liability for the customer.
Detailed service conditions, vehicle details, and any applicable limitations are specified during the reservation process.
9) Cancellations and Modifications
Cancellations and modifications are governed by the separate Cancellation and Refund Policy.
10) Force Majeure
In cases such as natural disasters, severe weather conditions, official restrictions, or circumstances beyond control, services may be:
Postponed
Modified
Cancelled
In such cases, reasonable alternative solutions will be provided where possible.
11) Limitation of Liability
MaxxTransfer.com shall have limited liability for:
Indirect damages
Schedule changes
Delays caused by third parties
Disruptions caused by traffic, weather, road conditions, official restrictions, or other external factors
12) Third-Party Services
Some services may be provided through third-party partners.
Operational responsibility for such services may belong to the respective provider.
13) Legal Compliance
Users are responsible for complying with the legal regulations of the country where the service is provided.
14) Updates
These Terms and Conditions may be updated from time to time. The updated version becomes effective once published on the website.
15) Contact
For any questions regarding these Terms and Conditions:
AIGEN Global L.L.C.
Brand: MaxxTransfer.com
Email: support@maxxclass.com
Phone: +90 537 747 05 75
Head Office - United States
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States
Balkans Office - Kosovo
Ukshin Hoti Street No 51
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000
Kosovo
Operations Office - Turkey
Atatürk Cd. No 19/1
Gölköy 48483 Bodrum - Muğla
Turkey