Maxx Luxury Cars
Effective Date / Last Updated: April 17, 2026
This Cancellation, Refund and Modification Policy applies to luxury car rental services, premium vehicle delivery, chauffeur-supported requests, and related reservation services offered by AIGEN Global L.L.C. under the Maxx Class brand. This policy applies to reservation requests and confirmed bookings made through the website, email, phone, WhatsApp, or other messaging channels.
1) General Principles
Cancellation and modification requests should, whenever possible, be submitted in writing.
A cancellation request will only be considered valid once it has been received and confirmed by us in writing.
Refund eligibility and refund amounts are assessed based on the reservation type, the time remaining before the rental start, vehicle planning, delivery arrangements, any special preparations, and any operational costs already incurred.
Approved refunds are generally processed through the same payment channel used for the original payment.
2) Standard Cancellation Terms
Unless otherwise stated in writing, the following cancellation terms apply:
Cancellations made more than 72 hours before the scheduled vehicle delivery or rental start: full refund
Cancellations made between 24 and 72 hours before the scheduled vehicle delivery or rental start: 50% of the total reservation amount will be refunded
Cancellations made less than 24 hours before the scheduled vehicle delivery or rental start: no refund
These timeframes are calculated based on the delivery date and time stated in the reservation confirmation.
3) Reservations Requiring Special Planning
Some reservations may require specific vehicle allocation, high-season scheduling, long-term blocking, special delivery coordination, airport pickup arrangements, villa or marina delivery, driver planning, or third-party supply preparation.
In such cases:
Cancellation terms may be specified separately before booking or in the reservation confirmation
If vehicle blocking, special preparation, or non-recoverable operational costs have already occurred, the refundable amount may be calculated accordingly
If stricter cancellation terms are required due to the nature of the reservation, this will be communicated to the customer in writing in advance
4) Modification Requests
The customer may request changes related to date, time, vehicle type, pickup location, return location, rental duration, driver request, or the scope of the reservation. However, all such requests are subject to:
availability
operational feasibility
vehicle planning
any applicable price difference
The following principles apply:
If possible, the reservation may be updated under the new conditions
If the change results in additional cost, the price difference will be communicated to the customer
If the requested modification cannot be accommodated, the request may be treated as a cancellation and the cancellation rules in this policy will apply
5) No-Show
The following situations may be treated as a no-show:
The customer is not present on time at the agreed delivery or meeting point
The customer cannot be reached within a reasonable timeframe
Incorrect or incomplete address, hotel, villa, marina, or flight information is provided
Delays affecting delivery or service start are not communicated in advance
In no-show cases, no refund will generally be issued.
6) Delays
If the customer expects to be delayed, they should inform us as soon as possible. Some deliveries and vehicle schedules have limited waiting tolerance due to high-season demand, vehicle rotation schedules, driver planning, or subsequent bookings.
Therefore:
Short delays may be accommodated if operationally possible
If the rental period becomes shorter due to the customer’s delay, this does not automatically create a right to a refund
After a certain point, the reservation may be treated as a no-show
7) Cancellations or Changes by the Company
In rare cases, a reservation may need to be changed or cancelled due to technical issues, delays from a previous rental, safety reasons, official restrictions, supply problems, vehicle availability issues, or operational necessity.
In such cases, one of the following solutions may be offered depending on the circumstances:
rescheduling the reservation
providing an alternative vehicle in a similar segment
partial refund
full refund
credit or a future-use option, where applicable
If non-recoverable third-party costs have already been incurred, these may be taken into account when calculating the refund.
8) Force Majeure
Services may be postponed, changed, or cancelled in cases of natural disasters, severe weather conditions, official restrictions, civil unrest, war, terrorism, strikes, transport disruptions, or similar events beyond the reasonable control of the parties.
In such cases:
we will try to offer a suitable rescheduling option
credit, partial refund, or full refund may be evaluated depending on the circumstances
we reserve the right to consider non-recoverable operational and supplier-related costs
Mandatory consumer rights remain reserved.
9) Refund Process
Approved refunds will, where possible, be processed through the same payment method used for the original payment.
The completion time for a refund depends on the processing timelines of the relevant bank, card issuer, payment service provider, or payment channel.
Refunds approved by us are generally initiated within 10 business days.
Additional processing times may apply for bank transfers, credit cards, Stripe, PayPal, Payoneer, or other payment methods.
10) Partial Use and Early Termination
If the customer ends the rental after the service has started, there is no automatic right to a refund for the unused period.
Likewise, refunds are not required in cases such as:
route or delivery location changes requested by the customer
failure to follow the agreed rental plan
late pickup
early vehicle return
voluntary discontinuation of the service
11) Third-Party and Operational Costs
For some reservations, advance costs may already have been incurred for vehicle supply, driver planning, delivery organization, special location delivery, airport operations, or external service providers.
In such cases, the following may be considered when calculating any refund:
non-recoverable advance payments
reservation-specific preparation expenses
special delivery or collection costs
driver or third-party service planning costs
location-specific fixed operational costs
12) Contact
For cancellation, modification, or refund requests, you may use the contact details below:
AIGEN Global L.L.C.
Brand: Maxx Class
Email: support@maxxclass.com
Phone: +90 537 747 05 75
Head Office (United States)
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States
Balkans Office (Kosovo)
Ukshin Hoti Street No 51
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000
Kosovo
Operations Office (Turkey)
Atatürk Cd. No 19/1
Gölköy 48483 Bodrum - Muğla
Türkiye